How can we help?
Answers to common questions about Grovaly setup, features, and billing.
Getting Started
How do I set up Grovaly for the first time?
After signing up, you'll be guided through a 3-step onboarding: (1) Connect your Google Business Profile, (2) Set up your review funnel, (3) Send your first review request. Most businesses are live within 15 minutes.
What information do I need to get started?
Just your Google account that manages your Google Business Profile. You don't need any technical knowledge — we walk you through every step.
Can I try Grovaly before paying?
Yes. Every new account starts with a 14-day free trial. No credit card required. You get full access to all Pro features during the trial.
How long does setup take?
Most businesses complete setup in under 15 minutes. The longest part is authorising your Google Business Profile connection.
Reviews & Replies
Which review platforms does Grovaly monitor?
Google, Facebook, Yelp, and TripAdvisor. Reviews from all four appear in your unified feed in real time.
How does the AI reply engine work?
Grovaly reads your review and generates a contextual reply in your chosen tone (Friendly, Professional, Luxury, or Casual). You review it and publish with one click — or auto-publish if you enable it.
What is the Review Funnel?
The Review Funnel intercepts customers after their visit. Happy customers (4–5 stars) are sent to your Google review page. Unhappy customers (1–3 stars) get a private feedback form. You receive an instant alert with an AI-suggested recovery response.
How are review requests sent?
Via SMS, email, or both — your choice. Grovaly automatically sends requests 45 minutes after a visit (optimised for highest response rate) or at a time you configure.
Google Business Profile
How do I connect my Google Business Profile?
Go to Settings → Integrations → Google Business Profile. Click Connect and authorise with the Google account that manages your GBP. It takes about 2 minutes.
What does the Local SEO Tracker do?
It scores your GBP across 8 ranking factors, tracks your keyword positions (e.g. 'best pizza near me'), audits your NAP citations, and generates Schema markup — all updated daily.
Can Grovaly publish posts to my Google Business Profile?
Yes. The GBP Post Generator writes and schedules posts (offers, news, events, products) directly to Google. You can set a weekly schedule or publish on demand.
Billing & Plans
What plans are available?
Starter ($29/mo) for core review tools, Pro ($79/mo) for full AI features, and Agency ($199/mo) for up to 10 locations with white-label branding.
Can I cancel at any time?
Yes. Grovaly is month-to-month with no contracts. Cancel any time from your dashboard under Settings → Billing. You keep access until the end of your current billing period.
Do you offer refunds?
We offer a full refund within 7 days of your first charge if you're not satisfied. Contact support@grovaly.com and we'll process it within 24 hours.
How do I upgrade or downgrade my plan?
Go to Settings → Billing → Change Plan. Upgrades are instant. Downgrades take effect at the next billing cycle.
Integrations
Which platforms can I connect?
Google Business Profile, Google Reviews, Facebook Pages, Yelp, and TripAdvisor. SMS review requests are sent via our built-in SMS provider.
Does Grovaly integrate with my POS or booking system?
Direct POS integrations are on our roadmap. Currently, you can trigger review requests manually, via CSV import, or via our API (Agency plan).
Multi-location
Can I manage multiple locations from one dashboard?
Yes. The Agency plan supports up to 10 locations. Each location has its own review feed, funnel, SEO tracker, and competitor intelligence — with a single overview dashboard.
Can I white-label Grovaly for my agency clients?
Yes. Agency plan includes white-label branding — your logo, your domain, your colour scheme. Clients see your brand, not Grovaly's.
Still need help?
Our support team typically responds within a few hours during business days.
Or email us directly at support@grovaly.com