Weekly AI analysis of what customers love, hate, and what's trending
A weekly AI report that goes beyond star ratings — sentiment analysis, emerging trends, competitor benchmarks, and a prioritized action list delivered to your inbox every Monday morning.
Pro & Agency plans · 14-day free trial
82%
Overall Sentiment
+4% this week
41
Reviews Analysed
From 3 platforms
4
Actions for You
Prioritized
Staff friendliness sentiment is up 22% since last month — your best asset right now
StrengthService speed complaints up 40% — 8 reviews mention long waits this month
WatchYou now rank above 3 competitors on 'value for money' sentiment — 72% vs 65% avg
BenchmarkTOP ACTION THIS WEEK
Reply to 3 reviews mentioning wait time — address it publicly and offer a loyalty stamp as goodwill. Could recover 8+ sentiment points.
100+
data points analysed per weekly report
Weekly
delivery — every Monday before 9AM
Real-time
trend alerts when an issue spikes
6 dimensions
compared against your local competitors
4.2 stars tells you nothing. What are they actually saying?
A business with 4.2 stars could have brilliant food and terrible service — or vice versa. Without sentiment analysis, you're flying blind. You know customers are unhappy; you don't know why. Grovaly reads every review and tells you exactly what to fix.
- !Star ratings hide which aspects customers love vs. hate
- !A drop from 4.6 to 4.3 could be one bad week — or a real trend
- !Competitor comparison by rating alone misses the detail that matters
- !Generic feedback doesn't tell you what to actually do differently
Without AI Insights
4.2
83 reviews
“OK, it dropped from 4.4. Not sure why. Wait and see.”
With AI Insights
Service Speed
↓ 40% worse
Hire 1 more server Fri/Sat
Food Quality
↑ 87% positive
Highlight in GBP posts
Cleanliness
↑ 91% positive
No action needed
Value for Money
↓ Down 15%
Add a lunch deal
4 sections in every weekly report
Not a dashboard full of charts — a focused, actionable summary of what matters this week.
Sentiment Analysis
Not just a star rating — a breakdown of what customers are actually saying. Every theme, every topic, every emotion — mapped and ranked by frequency.
- Topic clusters: service, food quality, wait time, value, cleanliness
- Positive sentiment vs. negative sentiment per topic
- Most praised aspects of your business this week
- Most complained-about — ranked by frequency and recency
Sentiment Breakdown — This Month
+12% positiveTrending Topics
2 rising issuesWait time complaints
Mentioned in 8 reviews this month — up from 2 last month
→ Add fast table guarantee to GBP
Parking questions
4 Q&As about parking in the last 2 weeks — none answered
→ Answer GBP Q&A about parking now
Staff friendliness
Up 22% since you hired new floor staff last month
→ Highlight this in social content
Takeaway demand
Takeaway mentions increase 180% in summer based on last year
→ Prepare summer takeaway campaign
Review Trends
Catch patterns before they become problems. When 3 customers mention the same issue in one week, Grovaly alerts you — not after 30 bad reviews.
- Rising issues: topics mentioned more than last month
- Falling issues: things that improved after you made changes
- Seasonal patterns: what customers love at different times of year
- Week-over-week trend alerts delivered every Monday
Competitor Benchmarks
See how your sentiment scores compare to your local competitors. Are your wait time complaints worse than average? Better? Now you know.
- Your score vs. local competitors on 6 dimensions
- Industry average benchmarks for your business type
- Areas where you outperform — lean into them in marketing
- Areas where competitors beat you — fix them first
Your Score vs. Competitors
Leading on 4/6Food Quality
Service Speed
Staff Friendliness
Value for Money
Atmosphere
Cleanliness
This Week's Action List
4 actionsAddress wait time complaints
Could recover 1.3★ in sentiment · ~15 min
Answer 4 unanswered Google Q&As
Estimated +8 profile views/week · ~10 min
Post staff friendliness highlight
Leverage your #1 strength · ~5 min
Prepare summer takeaway campaign
Get ahead of seasonal demand · This month
Actionable Next Steps
Every insight comes with a recommended action. Not just data — a specific thing to do this week to move the needle.
- Prioritized action list based on impact and effort
- Direct links to fix the issue (reply to reviews, update GBP, etc.)
- Estimated improvement if you take the action
- One-click to implement suggested GBP post, reply, or campaign
Catch problems before they cost you customers
By the time a problem shows up in your star rating, you've already lost 30+ customers to it. Grovaly's trend detection catches issues when they first appear — 3 mentions is enough to trigger an alert. Fix it before it becomes a pattern.
3+ reviews mention same issue in 7 days
Immediate alert + suggested response
Topic frequency up 50%+ from last month
Weekly trend alert in your Monday report
Positive theme reaches new high
Highlight in social content suggestion
Rising Issue Detected
Wait time complaints — up 40% this month
8 reviews this month mentioned long waits — up from 2 last month. Pattern is accelerating. Trend confidence: High.
What customers are saying
"Waited 40 minutes for our food — unacceptable for a Tuesday"
"Great food but the wait for a table on Saturday was 25 min"
"Love the place but need to staff up — way too slow last night"
AI RECOMMENDATION
Add 1 server on Friday and Saturday evenings. Reply to all 8 reviews with a specific apology and timeline. Post a GBP update about your improved capacity.
Tailored analysis for every industry
Each business type gets a custom sentiment split — Grovaly tracks the dimensions that actually matter to your customers.
Restaurants
Real Insight Example
“3 customers mentioned 'cold food' this week — up from 0 last week. Here's what competitors with long wait times did to fix their kitchen pass-through.”
Salons & Spas
Real Insight Example
“Clients with one stylist give 4.9★ on average; walk-in clients give 3.8★. Staff consistency is your #1 lever — here's how other salons fixed it.”
Dental & Medical
Real Insight Example
“3 patients mentioned 'wait time' this week — up from 0 last week. Here's what clinics with similar volumes did to fix their scheduling bottleneck.”
Gyms & Fitness
Real Insight Example
“'Equipment cleanliness' mentions are down 60% from last quarter — your new protocol is working. Competitors still struggling — here's content to highlight this.”
“I used to read through every review myself every Sunday and take notes. Now Grovaly sends me a weekly summary on Monday morning — it tells me exactly which 3 things to focus on, and why. Last month the AI flagged that 6 patients mentioned ‘wait time’ in their reviews — I changed the appointment system and the complaints stopped the next month. That insight alone justified the whole year's subscription.”
Dr. Priya K.
Eastside Dental Clinic, Vancouver
Frequently asked questions
When does my weekly report arrive?
Every Monday before 9 AM in your local timezone — in your email and dashboard, ready before you start the week.
Which review platforms does it analyse?
Google, Facebook, Yelp, and TripAdvisor out of the box. Grovaly analyses all reviews across connected platforms in each weekly report.
Can I get insights for multiple locations?
Yes. The Agency plan covers up to 10 locations, each with their own weekly insights report and separate sentiment analysis.
How is Insights different from the real-time Trend Alerts?
Trend Alerts fire immediately when an issue spikes (3+ reviews in 7 days). The weekly Insights report is the deeper analysis — sentiment scores, competitor benchmarks, and a full prioritized action list.
Which plan includes AI Business Insights?
Pro and Agency plans. Your first weekly report arrives 7 days after connecting your profiles — no credit card required to start.
Stop guessing what your customers want. Start knowing.
AI Business Insights is included on Pro & Agency plans. Your first weekly report arrives after 7 days.
No credit card required · Cancel anytime · Pro & Agency