Every customer message in one inbox — Google, Facebook, SMS
87% of customers choose the first business that responds. Stop losing leads to slow replies. Grovaly brings every message into one place so you can reply in seconds — not hours.
7× more conversions
when you reply within 1 hour vs. next-day response
Pro & Agency plans · 14-day free trial
87%
of customers choose the first business to respond
11/wk
messages missed by avg local business without a unified inbox
< 5 min
reply time needed to achieve 78% conversion rate
3-in-1
Google Q&A + Facebook Messages + SMS, one dashboard
Response speed is revenue — here's the math
Every hour of delay costs you conversions. Fast businesses win the customer every time.
< 5 min
78%
conversion rate
< 1 hour
62%
conversion rate
< 4 hours
28%
conversion rate
Next day
11%
conversion rate
Source: Harvard Business Review study on lead response time and conversion rates. Figures are illustrative benchmarks.
3 message sources — all in one place
Google Q&A
12 unansweredQuestions on your Google Business Profile go unanswered for days on average. Every missed Q&A is a customer who chose your competitor instead.
- See all Q&As across every location in one place
- AI suggests the best answer for each question
- Published directly to your GBP — no switching tabs
- Alert when a question sits unanswered for 24 hours
Do you have parking available? Coming with a stroller.
Are you open on Sundays for brunch?
What are your vegetarian options on the main menu?
James T.
I had a terrible experience with my order yesterday and want to speak to a manager
Sarah M.
Can I book a table for 8 people this Saturday evening?
Kira P.
Do you do gluten-free options? Asking for my daughter.
Facebook Messages
8 unreadFacebook page messages are often forgotten outside Meta Business Suite. Grovaly surfaces them alongside all your other messages so nothing falls through the cracks.
- Facebook page messages in your Grovaly inbox
- Sentiment-tagged automatically (enquiry, complaint, booking)
- Reply directly — your message sends via Facebook
- Read receipts and conversation history preserved
SMS Messages
4 newInbound SMS from your review campaigns and contact number — all routed into your inbox alongside other messages. Two-way text conversation from one dashboard.
- Inbound SMS from customers in your Grovaly number
- Two-way SMS — reply from the dashboard
- Auto-tagged with context (review request follow-up, general enquiry)
- Full message history per contact
Hi, can I book a table for 6 on Saturday evening?
+1 312 555 0192 · 28 min ago
Of course! We have 7pm available this Saturday. Shall I pencil you in?
You · 25 min ago
7pm is perfect, thank you so much!
+1 312 555 0192 · 22 min ago
Booking confirmed via SMS — 22 minutes, zero missed revenue
Everything you need to handle messages like a pro
Built for busy business owners and small teams — not enterprise call centers.
Smart Auto-Tagging
Every message is automatically tagged by source (Google/Facebook/SMS), intent (booking, complaint, enquiry, review), and urgency. Find what matters in seconds.
Quick Reply Templates
Save your most-used replies as templates. Answer "What are your hours?" in one tap, every time. Edit before sending or fire it instantly.
Team Assignment
Assign conversations to specific team members. Mark as resolved when done. Know exactly who is handling what — no duplicate replies.
Urgency Alerts
Complaint messages and unanswered questions trigger escalation alerts. Never let an urgent message sit for hours while you're busy serving other customers.
Response Time Tracking
See your average response time per channel and per team member. Industry benchmark included so you know where you stand against local competitors.
Private Feedback Routing
Unhappy customers from your review funnel come directly to inbox — not public review sites. Handle complaints privately before they become 1-star reviews.
Missed messages = missed revenue. Here's what it's actually costing you.
The average local business misses 11 inbound messages per week — across Google, Facebook, and SMS — because there's no single place to manage them all. At a 30% conversion rate and $80 average transaction, that's $14,000+ in missed revenue per month.
- ✗Google Q&A answers left blank for 2 weeks on average
- ✗Facebook messages unanswered for 6+ hours on average
- ✗SMS enquiries lost when the business phone goes unmanned
- ✗Review funnel feedback sitting unread for days
Estimated monthly revenue lost
$14,080
from unanswered messages alone
Grovaly Unified Inbox catches every message
→ Turn missed messages into booked customers
Industry-specific inbox setup
Pre-configured tags and templates for your type of business — ready on day one.
Restaurants
Avg 34 messages/weekReservations, allergy questions, event bookings, catering enquiries
Salons & Spas
Avg 28 messages/weekAppointment requests, price enquiries, cancellations, product questions
Dental & Medical
Avg 19 messages/weekNew patient enquiries, appointment confirmations, insurance questions
Gyms & Fitness
Avg 41 messages/weekMembership questions, class schedules, personal training, trial bookings
“Before Grovaly, I was checking Facebook, Google, and my phone constantly but still missing messages. A customer asked about our menu on Google Q&A and I didn't see it for 5 days — they had already gone to a competitor. Now everything comes into one inbox and I reply in minutes. My booking rate from online enquiries went up 40% in the first month.”
Nadia K.
The Brow Studio, Vancouver
Frequently asked questions
Everything you need to know about the Unified Inbox.
Which platforms does the Unified Inbox support?
Google Business Profile Q&A, Facebook Page Messages, and inbound SMS (via your Grovaly phone number). Private review funnel feedback also routes here. More channels are on the roadmap.
Can multiple team members share the inbox?
Yes. You can invite team members on Pro and Agency plans. Each message can be assigned to a specific person, marked as resolved, and tracked. No more duplicate replies or missed threads.
What's the difference between the inbox and my normal text messages?
Your Grovaly inbox number is a dedicated business SMS line. Inbound texts arrive in the dashboard alongside your Google Q&A and Facebook messages — one place for everything. You reply from Grovaly and it sends as a standard text to the customer.
Can I use my existing business phone number?
Grovaly provides a dedicated number for your inbound SMS. You can display your existing number on marketing and forward calls normally — the Grovaly number is used for the two-way texting feature specifically.
Is the inbox available on mobile?
Yes. The Grovaly dashboard is fully responsive and works on any phone browser. You can reply to messages, assign threads, and check your inbox from anywhere — no separate app needed.
Never miss a message again
Unified Inbox is included on Pro & Agency plans. Start your 14-day free trial.
No credit card required · Cancel anytime · Pro & Agency